Qualities of a Reputable Managed Services Provider
There are different reasons for hiring a managed services vendor like dependability, saving on costs, security and peace of mind. The hard part is when you have to choose a managed service provider for your business. To be certain that you are making the best choice, you should consider some of the factors listed below.
To a certain degree, the price is constantly one of the key issues in making a business decision. When selecting a managed services provider, the cost is one of the things to take into account. When considering how much your business will pay in hiring these services, you have to ensure that you are comparing companies which are similar and think how much you will be saving from the more support provided which will maximize your up-time and productivity. More to this, you should take into account the conveniences that come with budgeting for such services that are charged on a monthly flat rate.
Get a detailed contract that outlines the services that the provider will offer and what services are not included but are rather billed in addition to the monthly fee they charge. Verify the support offered in the contract and in case they will offer support 24/7 or if they would charge more money for the support they provide after hours or during the weekend.
Verify that the prospective vendors have employees who are qualified or certified in the abilities that your company requires. Also, ask what kind of programs they have in place in keeping their employees up-to-date on the most recent IT technologies and developments on offer.
Ensure that hardware and software checks are included in the services the company provides so that you get the latest updates and latest updates. Constant monitoring of the systems must also be included in their range of services. This will permit the service provider to learn of any potential difficulties and deal with them before they balloon to become emergency cases or service outages. This monitoring requirements should include the total security of the complete infrastructure including email, firewall, anti-spyware and anti-virus solutions.
Be sure to pick a vendor that can fully restore your systems anytime under any situations in case of data loss or a disaster. A virus, natural disaster, security breach or unsatisfied workers might cause this. The kind of service must be offered through both remote and local backup and storage abilities by the managed services provider. A massive backup schedule must be included in a scheduled test reset offered by the managed services provider. You can never take enough caution when it comes to your client and business data.
Any qualified managed services provider must provide at least quarterly status and service reports that offer comprehensive details on problematic issues, areas to improve and overall system performance.